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Premier News & Alerts

The latest news and information keeping you up to date and informed!

Latest News and Alerts:

Important Message Regarding Audio Response - 09/04/2015
Introducing Our New Online Bill Pay, Account to Account Transfers & Popmoney - 4/09/2015
Opening Delays for Thursday, Feb. 26th - 02/26/2015
Opening Delays for Tuesday, Feb. 24th - 02/24/2015
Early Closings for Wednesday, Feb. 18th -  02/18/2015
Opening Delays for Friday, March 18th - 03/18/2014
Opening Delays for Friday, Feb. 14th - 02-13-2014
Closed Due to Inclement Weather - 02-13-2014
• Branch Early Closing Announcements - 02-12-2014
Fraud Alert: Debit Card Reactivation Notice - 01-10-2014
• 5% Loan Interest Rebate is Back! - 01-07-2014
Update: Accessing Your Account with Premier Online - 01-02-2014
• A Recent Communication from Target - 12-27-2013
• Target Stores Security Breach - 12-20-2013
Premier's 50th Anniversary Celebration and Annual Membership Meeting - 05-17-2013
 Text Message Scam Alert! - 04-11-2013
• Annual Membership Meeting: Nominees for Board of Directors - 04-04-2013
• Annual Membership Meeting: Notice of Nominations - 03-20-2013
• February Save to Win Winners - 02-20-2013
• January Save to Win Winners - 01-19-2013
• Closing Due to Inclement Weather
- 01-25-2013
• For a Third Year in a Row, Premier Gives Members a 5% Rebate! - 01-02-2013 
• Important Information for Premier Visa Credit Card Holders - 10-17-2012
• Our New Mobile App is Now Live! - 10-09-2012
• Credit Union Closed For Columbus Day - 9-24-2012
• Personalized Debit Cards Now Available - 07-01-2012
• Manage All Your Accounts with Complete Access - 07-01-2012
• Credit Union Closed for July 4th - 06-22-2012
• Fraud Alert: Certified Check Cashing Scam - 06-21-2012
• Premier FCU and the North Carolina Consumer's Council - 06-01-2012
• Becoming a Member Just Got Easier - 05-14-2012
PremierOnline Maintenance on May 13th & 20th - 05-04-2012
• New Phishing Virus - Be Aware! - 1-4-2012
Premier FCU Returns Profits to Membership - 12-27-2011
• Annual Meeting 2012: Mark Your Calendar! - 12-22-2011
• 2011 Season of Giving: Premier Staff Raise Over $1200! - 12-23-2011

Important Message Regarding Premier's Audio Response!

(Posted September 4, 2015)

We are currently experiencing issues with our Audio Response System. Audio Response is still accessible. However while these issues are being addressed, you will not hear the Premier Federal Credit Union greeting message during this time.

Update: (September 11,2015)
Premier's Audio Response is now available. To access your account via Audio Response, please dial 336-370-0912 or 800-284-1389.

New Online Banking Enhancements Now Available!
(Posted April 9, 2015)

Recently we have introduced our Online Banking enhancements to make it even easier for you to manage your money no matter where you are! Here are a few details about the new enhancements:

New Online Bill Pay
Online Bill Pay is the fast and easy way to pay your bills. With our new Online Bill Pay, you'll have access to the following features:

  • Search for vendors. Add new vendors simply by typing in the company name. If a match is found in the database, the vendor's information will be added automatically. No more hunting down mailing addresses! Simply enter your account number and add your bills to be paid.

  • Set up reminders. Never make a late payment again! When you set up reminders, you'll receive a message telling you when your payment is due.

  • Pay from multiple checking accounts. Choose which checking account to pay your bills from.

  • Make recurring payments. Eliminate the hassle of paying your monthly bills by setting up recurring payments. This is a great option for payments that don't change from month to month - such as your car payment or mortgage.

  • See it all at a glance! The Payment Center lets you make payments and view pending payments, recent payments, and bill reminders all on the same screen.

  • Give it a try! Click Here to View a Online Demo!
Introducing Popmoney® 
Email it. Text it. Pay people with Popmoney. The Popmoney® personal payment service lets you send money to friends, family or almost anyone.

All you need is their name and e-mail address or mobile telephone number to move money from your bank account to theirs. It's that simple!

Account to Account Transfer
Transfer money to or from another account you own at another financial institution to or from your Premier account.

Click Here to Learn More


Opening Delays for Feb. 26th
(Posted February 26, 2015)

Due to inclement weather, the Forest City branch will open today at 10:00. The Asheville, Graham, Greensboro, Kings Mountain and Salisbury locations will open at 11:00. Please be safe!


Opening Delays for Feb. 24th

(Posted February 24, 2015)

Due to inclement weather, the Asheville sboGreenro and Salisbury locations will open today at 10:00.


Early Closings for Feb. 18th
(Posted February 18, 2015)

Due to the potential for hazardous road conditions, the Asheville branch will close today at 4:00.

Opening Delays for Friday, March 18th
(Posted March 18, 2014)

Due to icy road conditions, the Greensboro Branch will open at 10:00AM on Tuesday, March 18th.


Opening Delays for Friday, Feb. 14th.
(Posted February 13, 2014)

Due to the potential for hazardous road conditions, the Asheville branch will open at 10:00am on Friday, February 14th. The Greensboro, Forest City, and Graham branches will open at 11am. Kings Mountain and Salisbury branches will open at 11:30am. The Carlisle branch will open at 8am.


Closed Due to Inclement Weather
(Posted February 13, 2014)

Due to inclement weather and hazardous road conditions, all offices will be closed on Thursday, February 13th.


Branch Closing Announcements
(Posted February 12, 2014)

Due to inclement weather, our Asheville and Forest City branches will close at 11:00 today. The Kings Mountain branch will close at 11:30. The Greensboro, Salisbury, and Graham branches will close at 2:00. Thank you for your understanding and please be safe!


Fraud Alert: Debit Card Reactivation Notice
(Posted January 10, 2014)

We have received reports of an outgoing call and text messages notifying members that their debit card has been deactivated or compromised. The message provides a phone number that instructs you to press 1 to reactivate it. This is an attempt to steal your personal information. Please be aware and do not respond to such requests.

5% Loan Interest Rebate is Back!
(Posted January 7, 2014)


Update: Accessing Your Account with Premier Online
(Posted January 2, 2014)


A Recent Communication from Target:
Scammers Targeting Target Shoppers
By Aditi Jhaveri (Posted December 27, 2013)

Unfortunately, scammers follow the news, too. Scam artists may send out phony “Target” emails pretending to help, but they actually want to trick you into giving them your personal information. And they are skilled at making the emails look real. If you get an email that says it’s from Target, here’s what to look out for to make sure you don’t get scammed.

*If any email asks for your personal or financial information, it’s most likely a scam. Say the email asks for your credit card number to check whether your card was compromised by the breach. What do you do? Don’t reply. No legitimate business will ask for your personal information through unsecure methods like email.

*If there are links in the email, don’t click on them, even if they seem legit at first glance. Scammers can easily create links and sites that look like the real deal, but can install viruses to your device or direct you to spoof sites that exist to steal your information. Hovering over a link can reveal a deliberately misspelled web address, or a completely different destination. Your best bet is to type the URL directly into your browser.

During the holidays, scammers may send emails promising a free gift card, a new tablet or computer, or even a seasonal job in exchange for your financial information. Even though these offers may sound tempting, delete the message and keep your information to yourself.

If you think you’ve received a fake email, forward it to, and delete the message from your inbox. To learn more, read the article on how to deal with phishing scams.


Target Stores Security Breach
(Posted December 20, 2013)

Target Stores has reported a potential security breach regarding debit and credit cards used at their stores from November 27th through December 15th

You can obtain detailed information at:


Please monitor your account closely and report any unauthorized transactions as quickly as possible.  If you would like to have your debit or credit card re-issued, please contact your local branch or our Member Call Center at 800-873-2929 during normal business hours.


Join Us for our 50th Anniversary Celebration and Annual Membership Meeting!
(Posted May 17, 2013)

On Monday, June 17, 2013, Premier Federal Credit Union will celebrate 50 Years of Service to our Members with food, door prizes, giveaways, fun and more for members and special guests at our corporate office in Greensboro, NC. Activities will begin at 12:00PM and end at 3:00PM with a special dedication and presentation of a new historical feature being added to the Greensboro Branch.

The Annual Membership Meeting will follow at 4PM.

In addtition to the activities and events in Greensboro, other branch locations will take part in celebrating 50 Years of Service with refreshments, giveaways and door prizes. Be sure to stop by your local Premier branch and join in the fun!


Text Message Scam Alert!
(Posted April 11, 2013)

We have received notice of a Text Message Scam attempting to obtain your personal information. The text message will ask you to call and provide your account information. If you receive this text, please delete the message. If you have already responded, please call us immediately at 800 - 873 - 2929. 


Closing Due to Inclement Weather.         
(Posted January 2, 2013)

Due to the potentially hazardous road conditions, our Greensboro, Asheville, and Graham offices will close at 2:00 pm today. Our Salisbury and Kings Mountain Offices will close at 3pm. Thank you for your understanding and please be safe!


When Was the Last Time Your Financial Institution Paid You? Premier Gives a 5% Rebate!                               
(Posted January 2, 2013)

For a third consecutive year, Premier says, "Thank You!" to our members and gives back 5%...IN CASH! That's right, as our way for saying thanks for another successful year, if you paid interest on select loans*, we gave you back a portion of the interest of your loan(s).

On January 1st, 2013, any member who paid interest on a loan* in 2012, received 5% of their interest paid in their share (savings) account!

"This is the third year we have been able to give members back some of their paid interest in the form of an interest rebate. We are extremely excited and happy that our members are turning to Premier FCU for all their lending needs and for another successful year!", said Lori Thompson, President/CEO of Premier FCU.

To all our members, thank you for a successful 2012! If you have any questions regarding this special payout, please contact us at 800.873.2929 and a representative will be happy to assist you.

*Member must be in good standing with greater than $0 in their membership shares as of 12/31/2012. Offer excludes commercial and first mortgage loans, Visa credit cards, bankruptcy and modified loans as well as any loan that is delinquent.


Important Information for Visa Credit Card Holders                               
(Posted October 17, 2012)

Premier Federal Credit Union is excited to announce our partnership with a new credit card processor who offers greater flexibility and enhanced member benefits!

In October, you will receive a new Premier Federal Credit Union Visa Credit Card. This new card will replace your existing card, regardless of the expiration date. If you are the primary cardholder, your card number will remain the same. For security reasons, each additional user on an account will receive a new card with a unique card number.

If you would like additional information including the exciting new benefits as well as some Frequently Asked Questions, please review the letter below that pertains to your credit card. If you have any questions, feel free to call us at 800-873-2929 and we will be happy to assist you.

More Information:

Premier Visa Credit Card - Fixed Rate and Secure Rate

Premier Visa Credit Card with Rewards 

Our New Mobile App is Now Live!                                 
(Posted October 09, 2012)

Our new App is now available at most App stores! If you are already signed up for Mobile Money, simply search for Premier Federal Credit Union at the App Store and begin using our new app today!

If you are not enrolled in Mobile Banking, you must sign up in order to use the app to access your account. To sign up, click the Access My Account link at the top of our website and log into Premier Online. Then under the Self Service tab, click Mobile Money and follow the on screen directions to enroll.
If you are not already a Premier Online member, click the Access My Account link at the top of our web site and follow the on screen instructions to sign up for Online Access prior to enrolling in Mobile Money. If you have any questions or need additional assistance, give us a call at 800.873.2929.

After you've enrolled in Mobile Money, visit the App Store for your device and search for Premier Federal Credit Union to download and install our new app.

To learn more about our Mobile Banking Products and Services, click here.


Annoucement: Credit Union Closed for Columbus Day                                  
(Posted September 24, 2012)

We will be closed on Monday, October 8th, 2012 in observance of Columbus Day.


Annoucement: Credit Union Closed for July 4th Holiday                                   
(Posted June 22, 2012)

We will be closed on Wednesday, July 4th, 2012 in observance of the July 4th Holiday.


Fraud Alert: Certified Check Cashing Scam                                   
(Posted June 21, 2012)

We have received notice of a Certified Check Cashing Scam targeting our members. Some have reported receiving a letter referencing a recent Mystery Shop along with a fraudulent check. Members are being asked to cash the check and wire a portion to an overseas account. If you have received this letter, please call us immediately at 800-873-2929 or email us at


Premier FCU and the North Carolina Consumer's Council                                   
(Posted June 1, 2012)

In June of 2012, The North Carolina Consumer's Council (NCCC) became affiliated with Premier FCU to offer credit union loans and services to its members. The NCCC is a non-profit consumer advocacy group that has represented the consumers of North Carolina since 1968.

The membership fee is $18 for the first year with optional renewals afterwards for $10 per year. Members can join or renew for multiple years for discounted rates. Even if you do not renew your membership with the NCCC, you retain your membership with Premier FCU.

The Benefits of NCCC

•  Free Member Newsletter
•  Free Auto Recall Alert Service
•  Complaint Assistance
•  General Consumer Advice
•  Lawyer Referral Service (Coming July 31, 2012)
•  Credit Union Eligibility

To learn more about joining the NCCC, click here.


Becoming a Member Just Got Easier, Try Our New Online Membership Application!
(Posted May 1, 2012)

If you have an immediate family member, co-worker, friend or neighbor that wants to join the credit union but too busy to visit a local branch, let him or her know Premier FCU has made joining EASY!

By visiting our website and clicking the link "Open An Account" on our homepage, potential members will be able to submit a membership application online that is fast, convenient and secure. Spread the word!


PremierOnline System Maintenance!                                                                
(Posted May 1, 2012)

In order to provide you with the best service possibly, we will be performing System Maintenance on Sunday, May 13th and on Sunday, May 20th, 2012.  The maintenance will take place between 3:00 AM - 8:00 AM EST on each day.  During this time our online banking system, PremierOnline, will not be available. We apologize for any inconvenience this may cause.


New Phishing Virus - Be Aware!                                                                 
(Posted January 4, 2012)

There is another version of Zeus on the loose. The Federal Bureau of Investigation (FBI) recently issued an alert on a new version of the Zeus Trojan called Gameover, which is distributed via spear phishing attacks aimed at commercial accounts and ultimately lead to account takeovers. Emails purporting to be from NACHA (The Electronic Payments Association) inform the victim organizations of a failed ACH transaction. The victim’s computer is infected with the Trojan when they click on the link contained in the email.

If you've received this email and you feel your account information has been compromised, please call us at 800-873-2929 and a Financial Services Specialist will be happy to assist you. To learn how to protect your home computer against fraudently activity, check out our Winter 2012 Member Newletter, "Keeping Your PC Safe and Secure" article on page 2.

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Premier Returns Profits to Membership                                                 
(Posted December 27, 2011)

Greensboro, NC – On January 1, 2012, over 7,600 members of Premier Federal Credit Union received 5% of the interest paid in 2011 on eligible loans*.  Each member’s portion of the more than $230,000 given back was deposited into their savings account.  This is the second year in a row that Premier has given a 5% rebate.

“The credit union philosophy as a financial cooperative is to return our profits to our members-owners.  We are pleased to be in the financial position that afforded us this opportunity!” stated Lori Thompson, President and CEO.  The decision to give the interest rebate was made by the Board of Directors at the meeting held in November with the announcement being made to the membership in the winter newsletter.  “The response from our members has been very positive.” said Thompson,  “Some were calling before year end in anticipation of how much their rebate would be.  Now that it has posted, they are even more excited. This is a great way for us to thank them for their business!”  said Thompson.

Premier Federal Credit Union was charted in 1963 and currently serves 23,142 members from 7 branch locations in North Carolina and one in South Carolina.  Premier offers a full range of consumer financial services as well as commercial loans and deposit accounts.  Deposits are insured by the National Credit Union Share Insurance Fund.  The corporate office is located at 1400 Yanceyville Street, Greensboro, North Carolina.  Premier FCU can be found on the internet at and on Facebook and Twitter.

*Member must be in good standing with greater than $0 in their membership shares as of 12/31/2011. Offer excludes commercial and first mortgage loans, Visa credit cards, bankruptcy and modified loans as well as any loan that is delinquent.

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Premier FCU 2012 Annual Meeting                                                        
(Posted December 22, 2011)

Premier Federal Credit Union's 2012 Annual Meeting will be held on Tuesday, January 17, 2012 at 4:00 PM at our Corporate Office location in Greensboro, NC.

At the Annual Meeting, you'll receive information on our performance over the past year. It's also a great time to get involved and make a difference, so be sure to set aside some time to attend. Having not received any nominations by petition, no elections will be held at this year's meeting.

We'll see you there!!!

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2011 Season of Giving: Premier FCU Staff Raises over $1200!         
(Posted December 10, 2011)

Premier Federal Credit Union's staff took the holiday spirit to new heights this year by raising over $1200 for various charitable organizations across the Carolinas. Premier's 2011 Season of Giving will benefit Family Service of the Piedmont, the Salvation Army, Loaves and Fishes and Kings Mountain Crisis Ministry. "It is such an inspiration to know our team conveys the fundamental credit union philosophy of 'People Helping People'" said An Strickland, Premier FCU Charity Committee Chair. "Words cannot express our grattitude for all the support given by our members and staff."

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