Has one of our employees, branches or departments made a huge difference in your life? If so, it would make our day to hear from you.
Are You a Raving Fan?
Premier Success Stories and Testimonials
Raving Fan Nominations are a special way for members like you to tell us what you think and how we’ve gone above and beyond to personally help you. We invite you to rave about our staff by clicking here.
Note: By completing our online Raving Fan Nomination form, please know that we may want to share the good news. So, you’ll have to agree that all or part of your comments may appear on our website, newsletter or other communications.
See What Other Raving Fans Had to Say
Personal Experience Makes a Difference
"Jennifer goes above and beyond. She has helped me in many ways, with car loans, personal loans etc. Jennifer is a pleasure to work with, and because of her when I moved to Fort Smith, AR I will keep my accounts with Premier. She makes ‘banking’ with Premier feel like a personal experience rather than feeling like just another number."
Banking on a First Name Basis
"I love my Premier Federal Credit Union, this is the only bank I have ever been to that knows us on a FIRST name basis! Bethany, Leslie, Shirley and Jeff are always willing to help us with any banking issues that come up! This is the greatest bank ever! Thanks so much for always being there for us!"
Difficult Times Made Easier With Premier
"Amy made our experience wonderful. We are experiencing difficult times, however we are on a path to financial success now. Amy’s customer service and Premier’s willingness to help us while we were down is the reason why Premier will always be our 'bank'."
The Premier Difference in Action
"I have been a member with Premier for a few months or more. Jessica helped me with getting my account opened and set up. All of my dealings I’ve had have been with Jessica, mainly because I want it that way. She has helped me so that I could build my credit as well as helping me with a car loan. I was with other financial institutions prior to joining Premier. I left because their employees were rude, I hated having to call and ask a question because of their attitude, and I absolutely despised stepping foot into one of their branches. When I talked to Jessica she said she could help me. I told her that no one else would do that, and she said that Premier’s motto was experience the premier difference. Because of her I believe that motto is very true. You do experience a difference when you deal with Premier."
Better Rate, Local Banking
"After having a vehicle loan with a big bank for over two years, Pamela with the Salisbury Branch made refinancing to Premier a painless problem. Not only do I now have an easier monthly payment and interest rate, I also feel confident that my truck is financed locally and not by a large, for-profit, corporation. Thanks for such great service!"
Real Friendly Service
"I just wanted to say how I love the employees at the Kings Mountain, NC branch. They are professional yet down to earth. They are always willing to help and they are always so friendly. I actually enjoy making a trip to the Credit Union. I think the staff you have in place there now is right on target. I would like to thank them for all they do."
Above and Beyond Embodies Credit Union Philosophy
"There are two employees, Emily and Tonya, whose professionalism and personality demand that they be singled out for special mention. They both the epitome of the efficiency and professionalism, but they both go beyond that in one very significant way and that is that they exemplify the spirit of the credit union itself. It is this personification of community roots and personal business relationships that embodies the credit union philosophy and makes the benefits of membership real to the members."
Just Pick Up the Phone
"When I saw the newsletter article “Are You A Raving Fan of Premier FCU?” I just had to mention Kaye. Though I have never met her and call infrequently, she seems to know me when I call. I feel like she is my friend, and I am grateful for that. In fact, every PFCU gal at the Asheville branch with whom I have spoken has been pleasant and efficient! I am not sure in all these years of dealing with PFCU that I have ever been to a Premier Federal Credit Union office. However, I do feel like I have a special friend in Kaye. I am grateful for a solid financial institution like PFCU where we can do business."
– Ruth Ann
Fast Response Wows Me
"WOW!!!! I will have to say that this is an efficient outfit in the Call Center there at Premier!!! My email has been followed up by all three of you in one day. Thanks to all of you for your prompt assistance."
– B. Barton
From Struggle to Success
"For about 2 years, I have been trying to get some help consolidating a few bills. Unfortunately, I was struggling with trying to make my payments on these bills. I called Jo, at your Badin branch, and talked to her. She was able to help me by consolidating my loans into one. She will never know how much I appreciate all she did to help me. Sometimes, it’s just nice to know someone out there cares and is trying to help. I just wanted to let you know how helpful she was to me and my family!"
Taking Time to Answer Questions
"I just wanted to let you know that I spoke with Pat in your loan office today and she was so helpful, courteous and informative!!!! She answered all of my questions and really helped me understand all the credit card and loan options. Thank you for having employees like this."
Get Moving With Premier
"What a great team! I have closed on my house and am now painting and getting ready to move in. I really appreciate all the hard and fast work you did for me!"
Eye Opening Credit Union Presentation
"I want to thank you tremendously for your recent business visit to our Church. We appreciate the time, the energy and the goodies, but more especially the lecture. It was an eye-opener for all of us. Your answers to our numerous questions were straightforward and frank (Well, I am not surprised!). Now we know the difference between CUs and Commercial Banks! Look forward to seeing many of us - not only members of the Ministry, but also members of the Church at large presently."
Long Time Members Laud Helpfulness
"I was over at our Premier Federal Union just yesterday, and Shirley, my husband and I were talking about how long we have been members there. Shirley has become a longtime friend and adviser for us at the local branch. Shirley, Leslie and many others that have come and gone but we have never in the past 20 years had a complaint. They have all been very friendly, and helpful. We have had a few loans there through the years, and there has been a time or two that I had to ask for help with them, but we were always able to work it out. People like them seem to understand how life has its ups and downs and if we are willing to work they are willing to figure out a way to be of help, that is what a local bank is supposed to be... helpful. So we are RAVING to not just you but we have always bragged on the credit union and the service you get there."
– Brenda and Gary